Frequently Asked Questions

What is My Account?

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.

Once you have registered with us, you can sign in using your user name and password. We'll provide you with an address book and a reminder section, to store your recipients details, together with a log of orders previously placed.

I forgot my password!

Don't worry. We’ve got you covered. Here's what you need to do.

Step 1: Go to the login page
Step 2: Enter your e-mail ID
Step 3: Click on the Forgot Password.

A new password will be sent to your registered email or SMS through your phone number. You can use that password to login to your Account and then reset it in the My Account section.

Oops! I do not remember my login ID and password.

No worries! Please share your order number to support@fnp.sa with a request for your login ID & password. We will provide you with your login credentials.

What is my Cart?

Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.

Can I remove products in my Cart?

Yes, if you wish to remove a particular product from your Cart, click on 'Manage Your Cart'. You will be able to see all products in your cart. Click on the ‘Remove’ button next to the item you wish to remove from your Cart.

Where to track my shipment of the orders?

You can track your order for the latest information on delivery. You will see a 'Track Order' option on the top right corner of the page. Enter your order number & click on ‘Track Now’ to see the current status of your order.

What are the modes of placing an order with FNP?

Following are the ways in which you can place an order with us.

  • You can log on to fnp.sa from your mobile as well.
  • Online - Log on to fnp.sa and have fun shopping!
  • You can call us at +966 115201111 (08:00 AM- 1:00 AM, Monday-Sunday) and we will be more than happy to assist you in placing your order.
  • You can mail us all the details at support@fnp.sa and we place an order for you.

What information is required from my end to submit the order?

We would require the following information from you -

  • Recipient’s name
  • Complete delivery address
  • Contact number of the recipient
  • Date of delivery
  • Time of delivery will be needed in case of products that are delivered by hand
  • Sender’s name
  • Shipping option
  • Billing information

How do I find different types of products?

To make shopping easy and hassle-free for you, we have categorized our products in different categories. You have the option to choose products from categories like Flowers, Cakes and Gifts You can also choose products based on an occasion. Happy shopping!

Can I get a product customized?

Sure you can! Call us at +966115201111 (08:00 AM- 1:00 AM, Monday-Sunday) or write to us at support@fnp.sa and let us know what you want.