Terms & Conditions

Your Guide to Shopping Policies and Regulations

Our Dear Customer

Welcome to FNP. We wish to draw your attention to the terms and conditions that apply to the use of the Site


By using the Site, you acknowledge that you have read, understood and expressly agree to be bound by these terms and conditions, including our privacy policy known as the "Privacy Policy"

FNP may at our discretion change or amend these Terms and Conditions from time to time. Therefore, we recommend that you read the Terms and Conditions carefully on each visit to the Website as such changes may affect your rights. If you do not agree to the terms and conditions, please do not use the site

Any dispute or claim arising out of or related to this website shall be governed by the laws of the Kingdom of Saudi Arabia where we are located. It should be noted that local law is the governing law in this regard

Minors under the age of 18 are not allowed to register as users of the Website and are not allowed to transact or use the Website. The cardholder is also requested to keep a copy of transaction records and merchant policies and rules. The user is responsible for maintaining the confidentiality of his personal account

We reserve the right to change or update the policies and terms and conditions of the website Customers are encouraged to visit these sections regularly to follow updates and changes on the website. Any amendment is effective from the date of its publication

Thank you for trusting us, and we look forward to serving you with all satisfaction

Privacy policy

FNP provides you with a comprehensive privacy policy aimed at protecting your personal information and ensuring your privacy while using our website. We cherish your trust in us and we are committed to dealing with your information with the utmost confidentiality and security. FNP's Privacy Policy covers all information that we obtain through your browsing of the Site or your use of our Services. We collect data such as your name, address, email address, telephone number and other relevant information to enable us to provide our services fully and efficiently. We use the information we obtain for various purposes, including improving your experience on the Site, customizing content, performing requested operations, analyzing data, providing technical support, and communicating with you about products and services that may be of interest to you.

We will not share your personal information with third parties not associated with FNP, unless this is necessary to provide the requested services or enforce applicable laws. We take strict security measures to protect your information from unauthorized access, use, alteration or disclosure. FNP's Privacy Policy aims to explain your rights and choices regarding the personal information you provide to us, including the right to access, update, and delete the information. The policy also describes the procedures for contacting us to communicate any inquiries or complaints related to the privacy policy. We advise you to read FNP's Privacy Policy carefully before using the Site or providing any personal information. If you do not agree to the Privacy Policy, please do not use the Site or provide any personal information to us


These Terms and Conditions apply to all users of the Site, and the Site may contain information and links to third parties or third party websites. FNP does not review the materials posted or products or services offered on the Website by those parties, and does not necessarily endorse all materials, products and services available on those websites.

By accepting these terms and conditions, you agree to release and release FNP and its affiliates from any liability that may arise from your use of information by third parties or your use of any third party website. Any agreement or use of content on third-party websites is solely at your own risk. FNP recommends that before you disclose any personal information to a third party, you must first read and accept that third party's privacy policy and terms and conditions of use on its website.

Minor persons, under the age of 18, may not register as users of the Website and may not transact or use the Website. The cardholder must keep a copy of transaction records and merchant policies and rules

Access to the website

FNP provides you with conditional permission to access the Website in accordance with these Terms and Conditions, provided that you comply with these Terms and Conditions on an ongoing basis.

You may not rent, transfer, assign, commercially exploit, resell or sublicense your access to the Service or Products available on the Website to any third party.

You should use this website only for personal, non-commercial purposes

You may download only one copy of the Materials from the Website for your personal, non-commercial home use. You agree not to use or operate any system, software, or automated or electronic means in connection with the Website or Online Orders, including without limitation, posting or distributing coupons or codes, using robots, spiders, or offline readers, or creating pop-up windows on its pages or otherwise affect the display of its pages or any similar activity. Notwithstanding this, FNP grants permission to operators of public search engines to use spiders to copy material from the Website solely for the purpose of creating publicly available searchable indexes, but not for caching purposes.

You agree not to collect any personal information from the Website or use the communication systems provided by the Website for commercial purposes, and agree not to request any user of the Website for any reason in connection with its transmission to the Website. Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, emulate, or frame, forward a link or otherwise use any information or material obtained from or through this website without the prior written permission of the owner of the material

You can subscribe to offers and updates via email

Intellectual property on the website

Excluding all User Submissions as defined herein, including, but not limited to, text, software, text, graphics, images, logos, photos, images, concepts, sounds, music, videos, interactive features and non-applications, The Content and the trademarks, service marks and logos contained therein are trademarks owned by/licensed to FNP, subject to copyrights and other intellectual property rights under applicable laws and international conventions. The content on the Website is provided to you on an “AS IS” basis for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any other purposes whatsoever without your prior consent. Written by FNP or its owners, as the case may be. FNP reserves all rights not expressly granted in and to the Website and the Content

You agree not to engage in the use, copying, or distribution of any Content other than as expressly permitted herein, including any use, copying, or distribution of User Submissions to third parties obtained through the Website for any commercial purposes.

If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein

You agree not to circumvent, disable, or otherwise interfere with security-related features of the Website or features that prevent or restrict the use or copying of any Content or enforce restrictions on the use of the Website or the Content on it. The contents of the website are copyrighted

©2023 Fnp.sa All Rights Reserved.

Communication methods

While using our Services, you consent to receive communications from us via email, SMS or other means of communication whether electronic, oral or physical via post. In addition, you agree that all agreements, notices, disclosures, and other communications that we provide to you via email or other media mentioned above satisfy the legal requirement that such communications be in writing.

Your account

When you use the Website, you are required to maintain the confidentiality of your account and password and to restrict access to your computer. As a user, you agree to be responsible for all activities that occur under your account or password. FNP reserves the right to refuse service, terminate user accounts, remove or modify content, or cancel orders at its sole discretion.

Products and prices

All products listed on the Site, including their descriptions and prices, are subject to change. FNP reserves the right, at any time, to modify, suspend or discontinue the sale of any product or service, with or without prior notice. By agreeing to this, you acknowledge that FNP shall not be liable to you or any third party for any modification, suspension or discontinuance of any product or service.

In the event that a product or service is listed at an incorrect price or with incorrect information as a result of a typographical error, pricing error, or incorrect information received from FNP suppliers, FNP reserves the right, prior to accepting any order, to refuse or cancel any of the These requests, whether or not the order is confirmed, and/or in refunding the amount received from you for that product or service. If you have already been charged an Application Fee and FNP cancels your application, FNP will, for any reason whatsoever, issue a balance due to your credit/debit card or bank account in the amount of the Fee received

Orders and acceptance of orders

FNP reserves the right at any time, after receiving your application, to accept, refuse or cancel your application (in whole or in part) for any reason. FNP may request additional verifications or information before accepting any application. If you purchase a gift order, you will be asked to provide the gift recipient's name and exact shipping address. Your order will not be accepted until the shipping information for the order (or the accepted part of it) has been sent to you.

Not with standing this, you agree that if FNP cancels all or part of your order, your sole and exclusive remedy is either (a) refunding the amount received through the credit/debit card with which the payment was made, or it will be refunded to your account banker with the same amount received. or (b) your credit/debit card or bank account will not be charged for the canceled part of the order

Payment Methods

FNP accepts cards

Visa, Master, Mastercard, American Express, and PayPal

Regardless, all payments made via the above options, whether through the payment gateway on the FNP website or through the FNP mobile application, are subject to the specific terms and conditions of the third party payment gateway.

FNP encourages submitting your application through the site for the fastest possible service, but if you do not prefer this, please feel free to contact us at +966 115201111


From 8 am to 1 am (Monday to Sunday)

The customer can submit the application in two ways

Online: Customer can place an order on the website and make payment through online payment methods

Offline: By calling the FNP Call Center


Cancellation request

FNP does its best to ensure that you receive excellent service. If at any time you encounter problems with an order, please let us know. FNP will not cancel or alter.